Returns & Refunds Policy
Effective date: October 11, 2026
We want you to be satisfied with your purchase. Please read this policy before requesting a return.
Return window
Most items may be returned within 30 days of delivery for a refund or exchange, provided they are unused, in original packaging, and in resalable condition with all tags and accessories included.
Non-returnable items
- Opened health, personal care, or hygiene products (for safety)
- Perishable grocery items
- Digital products or downloadable content
- Gift cards
- Items marked “Final Sale” or “Clearance – Non-Returnable”
- Custom or personalized items
HSA/FSA-eligible items may have additional restrictions once opened; contact us before returning.
How to start a return
- Contact us via the Contact page with your order number and reason for return.
- Wait for return authorization and instructions (do not ship without authorization).
- Pack the item securely in original packaging when possible.
- Ship using the method we specify and retain the tracking number.
Return shipping
Unless the return is due to our error (wrong or defective item), the customer is responsible for return shipping costs. Original outbound shipping is non-refundable unless we made an error.
Refunds
After we receive and inspect the return, approved refunds are issued to the original payment method within 5–10 business days. Bank or card processing times may add additional days. Store credit may be offered as an alternative when appropriate.
Defective or incorrect items
If you received a defective or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or refund and cover reasonable return shipping for verified issues.
Contact
For returns assistance or order status, email orders@shopbigusa.com or use our Contact page.