Shipping Policy
Effective date: October 11, 2026
ShopBigUSA (“we,” “us,” or “our”) ships products to customers in the United States. By placing an order, you agree to the terms below.
Processing time
Orders are typically processed within 1–2 business days after payment is confirmed (excluding weekends and U.S. federal holidays). During peak sale periods, processing may take up to 3 business days. You will receive a confirmation email when your order is placed and another when it ships.
Shipping methods & estimates
- Standard shipping: Usually 3–7 business days after shipment
- Expedited shipping: Usually 2–3 business days after shipment (where available)
- Overnight / priority: Where offered at checkout
Delivery estimates begin after the order has shipped, not from the order date. Actual delivery times depend on the carrier and destination. We are not responsible for carrier delays, weather, or incorrect addresses provided at checkout.
Shipping rates
Shipping costs are calculated at checkout based on destination, package weight/size, and selected method. Any free-shipping promotions will be shown at checkout when applicable.
Order tracking
When your order ships, you will receive a tracking number by email (when provided by the carrier). You can also track orders from your account under Order Tracking.
Undeliverable packages
If a package is returned as undeliverable due to an incorrect or incomplete address, refused delivery, or failure to pick up, we may charge a reshipping fee or process a refund minus original outbound shipping and any return carrier costs.
Damaged or lost shipments
If your package arrives damaged, contact us within 7 days of delivery with photos of the damage and packaging. For packages marked delivered but not received, contact us within 14 days so we can open a carrier investigation.
Contact
Questions about shipping or order status? Email orders@shopbigusa.com or use our Contact page.